Office of the Independent Adjudicator (OIA)

If at any stage of exhausting internal University procedures you are still dissatisfied, and have reason to believe your complaint was not fairly treated, then you can contact the Office of the Independent Adjudicator for Higher Education (OIA) whose service is free. It is best to seek advice from the Students' Union Advice Workers before embarking on this process.

Can I bring a complaint to the OIA?

For an explanation of the complaint process and what you can and cannot bring as a complaint to the OIA click here, or contact your Advice Workers in the Students' Union.

If you have the grounds to bring your complaint to the OIA then you  need to fill out a Scheme Application Form available if you click here.

What do I do?

First you would need to get a completion of procedure letter from the University to prove that you have exhausted all the internal procedures. You would then have 3 months from the date of this letter to submit your complaint to the OIA. Click here to see a copy of the template for completion of procedures letter.

How to contact the OIA

OIA
Fifth floor, Thames tower
Station road
Reading
RG1 1LX
 
Website: www.oiahe.org.uk
 
Telephone Helpdesk: 0118 959 9813
Fax: 0118 955 9099
 
Email: enquiries@oiahe.org.uk